Getting quality reviews is notoriously hard.
Getting a large quantity of great reviews is even harder.
Most review websites showcase the extremes – the customer who had the outstanding experience and the once-off, disgruntled customer who will never come back to your business again.
We started thinking about this problem by asking the following questions:
- If your business sees 10-100 people per day, why do you only get a handful of reviews each month?
- Do customers know where they can leave reviews?
- How do customers find your Google Business review page?
- Do you want all customers leaving reviews on all sites?
- Why would someone want to leave a review?
After asking the above questions, we developed an app that solve a large part of the customer review problem.
The app flow for a happy customer is as follows:
- ​A customer visits your business
- They experience your service or buy your product
- They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
- The card shows a unique website link where they visit to complete a short (<3 minute) survey.
- They’re a happy customer so rate your service 4 or 5 stars.
- Within the survey, they are asked which sites they currently leave reviews on. They are then lead to the exact page where they can quickly leave their glowing review.
- You get sent an email with their details so they can be entered into your monthly prize draw.
- Your business ends up with more, better-quality reviews and shows up higher in review site search results.
The app flow for an unhappy customer is as follows:
- ​A customer visits your business
- They experience your service or buy your product
- They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
- The card shows a unique website link where they visit to complete a short (<3 minute) survey.
- They’re an unhappy customer so rate your service 1,2 or 3 stars.
- Within the survey, they are asked to give detailed feedback on why they are unhappy and what they think should change in the business.
- You get sent an email with their details so they can be entered into your monthly prize draw.
- Your business ends up with detailed, quality feedback so you can improve your service.
Get in contact to discuss the apps we create to improve your online reviews.
