Getting quality reviews is notoriously hard.
Getting a large quantity of great reviews is even harder.
Most review websites showcase the extremes – the customer who had the outstanding experience and the once-off, disgruntled customer who will never come back to your business again.
We started thinking about this problem by asking the following questions:
If your business sees 10-100 people per day, why do you only get a handful of reviews each month?
Do customers know where they can leave reviews?
How do customers find your Google Business review page?
Do you want all customers leaving reviews on all sites?
Why would someone want to leave a review?
After asking the above questions, we developed an app that solve a large part of the customer review problem.
The app flow for a happy customer is as follows:
A customer visits your business
They experience your service or buy your product
They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
The card shows a unique website link where they visit to complete a short (<3 minute) survey.
They’re a happy customer so rate your service 4 or 5 stars.
Within the survey, they are asked which sites they currently leave reviews on. They are then lead to the exact page where they can quickly leave their glowing review.
You get sent an email with their details so they can be entered into your monthly prize draw.
Your business ends up with more, better-quality reviews and shows up higher in review site search results.
The app flow for an unhappy customer is as follows:
A customer visits your business
They experience your service or buy your product
They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
The card shows a unique website link where they visit to complete a short (<3 minute) survey.
They’re an unhappy customer so rate your service 1,2 or 3 stars.
Within the survey, they are asked to give detailed feedback on why they are unhappy and what they think should change in the business.
You get sent an email with their details so they can be entered into your monthly prize draw.
Your business ends up with detailed, quality feedback so you can improve your service.
Get in contact to discuss the apps we create to improve your online reviews.
Further question details We are a growing accounting firm that is focused on providing our clients with the best bookkeeping and tax experience possible, we are paperless, tech-savvy and we think outside the box. We operate with a start-up mentality where we constantly adapt to our clients and move very quickly. We’d love to automate …
If you’re a consultant or online teacher looking for software so you can be paid for the time you spend on video or audio calls, we found a few apps to help. Some options for running paid meetings or sessions include: Acuity Scheduling – has the option to be paid upfront for Zoom calls Setmore …
What I’ve learned from working on automating some tasks for an insurance broker: Email is the biggest time killer for insurance brokers. It’s not the tool, it’s the process. If you’re using your inbox as another to-do list, you’re doing things inefficiently and limiting your companies growth Having silos of information is important Having one …
What I’ve learnt today about creating change in people’s processes: Be understanding. Seriously, be empathic and accept that people are so filled with information that they need to turn the huge ship of their habits and processes around to start seeing things the way you see them. Nurture people into new habits. Working with a …
Are you looking for better online reviews for your business?
Getting quality reviews is notoriously hard.
Getting a large quantity of great reviews is even harder.
Most review websites showcase the extremes – the customer who had the outstanding experience and the once-off, disgruntled customer who will never come back to your business again.
We started thinking about this problem by asking the following questions:
After asking the above questions, we developed an app that solve a large part of the customer review problem.
The app flow for a happy customer is as follows:
The app flow for an unhappy customer is as follows:
Get in contact to discuss the apps we create to improve your online reviews.
Related Posts
What software can I use for automating our Operations department?
Further question details We are a growing accounting firm that is focused on providing our clients with the best bookkeeping and tax experience possible, we are paperless, tech-savvy and we think outside the box. We operate with a start-up mentality where we constantly adapt to our clients and move very quickly. We’d love to automate …
I need software so I can charge per minute for consulting
If you’re a consultant or online teacher looking for software so you can be paid for the time you spend on video or audio calls, we found a few apps to help. Some options for running paid meetings or sessions include: Acuity Scheduling – has the option to be paid upfront for Zoom calls Setmore …
Using Podio as an insurance broker
What I’ve learned from working on automating some tasks for an insurance broker: Email is the biggest time killer for insurance brokers. It’s not the tool, it’s the process. If you’re using your inbox as another to-do list, you’re doing things inefficiently and limiting your companies growth Having silos of information is important Having one …
Handling change
What I’ve learnt today about creating change in people’s processes: Be understanding. Seriously, be empathic and accept that people are so filled with information that they need to turn the huge ship of their habits and processes around to start seeing things the way you see them. Nurture people into new habits. Working with a …