Category🤓 Research

Read our business process consultant research

Top 3 Customer Journey Mapping Tools

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We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability. Our choices are: Smaply – no free plan but has base plans starting around $US40pm. If you want illustrations and branded exports, the cost is around $US150 pm. ExperienceFellow – has a generous $US15pm starter plan that...

Google Inbox Alternatives

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With the closure of Google Inbox, you’ve got a few options to consider as replacements: Gmail – the most obvious replacement Help Scout – simple email helpdesk for solo or team Front – email + socials + team Spark – email + team features Consider – minimalist email client Superhuman – fast email (invite only for now) June – a little AI with your...

Typeform Coupon Code 2019

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For the majority of our clients, Typeform is the best option for higher-engagement online forms & surveys and the relative higher monthly price for the software isn’t a stumbling block. In saying the above, we do get asked my some clients: How do I get a Typeform discount? Do you have a Typeform coupon code I can use? Can you send me the latest Typeform promo code? And our answer...

Latest Webinar Software

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If you’re running webinars, you’ll be interested in checking out the latest webinar software for your company: Demio – branding, polls, HD, screen-sharing, CTA buttons in the webinar and a space to share hand-outs. Plans start at $34 per month for 50 attendees. Zoom – has the option to claim your own room. Has a free option with plans starting at $20 per month. Livestorm...

Quiz: Mastering How Teams Use Asana

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Question 1: Where should you keep a template task for a requests project? Answer 1: At the top of the project Question 2: Once a new request is submitted, what should the project owner do?  Answer 2: Triage the request and assign it the correct individual) Question 3: What information is helpful to include in a meeting notes task? (check all that apply) Answer 3: Documentation of meeting...

About

For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.
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