Category⏰ Updates

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Why you do mindless busy work

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Grab a coffee, it’s late Friday morning and we’ve getting admin done. Scan the forms, update the spreadsheets, send emails and make some phone calls. There will always be some mindless busy work but, if you’re like 90% of the population, you’re doing too much. Your hourly wage isn’t producing a sustainable ROI and your finite number of years isn’t being lived to waste on taking the long way...

The day a machine replaced Ruth & Charlotte

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My brother won a golden ticket a few years ago and gave it to our family to visit the Nestle chocolate factory. That’s where I met Ruth & Charlotte (not their real names), working the end of the line for one type of chocolate bar. The final machine would pass them each a few dozen bars and they’d quickly grab a dozen, stuff a box, fold, wrap then another dozen, same thing, over and over. I...

Results: Doubled online reviews

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How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses. For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients. This process was broken for a few reasons: Asking at the wrong time Not...

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