Category⏰ Updates

Read more about the latest news from Generous Work

Workflow for a surfboard manufacturer

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Question: I’m looking for an app to streamline my surfboard shaping process. We are focusing on a process that is easy for surf shops to fill a order form out then we get the order form printed out, design the file from one of the shops models then cut the board, outsource the shaping and glassing then, once that is complete, we deliver it back to the customer. Making it easy is the key as...

What are my options for selling my content in an online course format?

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You could deliver the same content in the following ways (+ more): Always open online course (set & forget) Always open online course (with comments) Set timeframe course (with opening and closing dates) Website with member-only content Patreon-type sites Your own social network using something like Mighty Networks Your own course platform for just you (I’d recommend making it easy on...

Options for booking & scheduling

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Depending on the industry, scheduling takes on many forms: Via email “do you have time…” Via email (available slots) Via self service website Via website form then phone booking Via phone On-site post appointment Via multichannel bookings Via class bookings (regular) Via group bookings (min number) Triaged by other staff members Via scheduler (individual) Via scheduler (team) Proactively...

Why you do mindless busy work

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Grab a coffee, it’s late Friday morning and you’re getting admin done. Scan the forms, update the spreadsheets, send emails and make some phone calls. There will always be some mindless busy work but, if you’re like 90% of the population, you’re doing too much. Your hourly wage isn’t producing a sustainable ROI and your finite number of years isn’t being lived to waste on taking the long...

The day a machine replaced Ruth & Charlotte

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My brother won a golden ticket a few years ago and gave it to our family to visit the Nestle chocolate factory. That’s where I met Ruth & Charlotte (not their real names), working the end of the line for one type of chocolate bar. The final machine would pass them each a few dozen bars and they’d quickly grab a dozen, stuff a box, fold, wrap then another dozen, same thing, over and over. I...

Results: Doubled online reviews

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How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses. For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients. This process was broken for a few reasons: Asking at the wrong time Not...

Results: 10,000+ happy patients

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We were approached by a manager of a group of private hospitals looking for systems advice on onboarding patients and getting patient feedback. We gave advice and implemented systems to manage the patient onboarding experience and to deliver NPS-style surveys that could be read in multiple languages. The results from the first 10,000 patients are that the hospital has increased their patient...

Need someone to build your company intranet?

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We’ve built dozens of intranets & extranets for companies, utilising a huge number of custom features. Let’s have a look at what features you might need and what an intranet is. What features should an intranet have? We often get asked by clients: What makes an engaging intranet that my staff will use? What features does our intranet need? How much does an intranet cost? Can I just use...

Need a freelancer management system?

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The #1 Freelancer Management System You’ve made the plunge and have decided to outsource some of your tasks to local or offshore freelancers…but you’re stuck trying to figure out how to manage people who aren’t in your office. Maybe you’re using email, Skype, Slack, Asana, Trello, Dropbox and a whole bunch of tools to get the job done but you’d love to have an...

About

For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.
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