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chat communication

Don’t mix communication & task channels

By Rich Peterson on October 12, 2019

We’ve all been in the situation where someone is speaking in a meeting, sending chat messages or reeling off tasks over the phone. You’re grabbing for a pen, double-tapping to open your notes app or finding anything you can to try and not forget anything. By splitting out your communication into a clear channel, people start to see communication channels for encouragements, company news or urgent requests. You can then use a task manager or the task section of your apps to allocate tasks to staff leading to a slight shift the power from staff being told what to do now to having their own control to do the tasks as soon as they’re able.

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