Google Inbox Alternatives

G

With the closure of Google Inbox, you’ve got a few options to consider as replacements:

  • Gmail – the most obvious replacement
  • Help Scout – simple email helpdesk for solo or team
  • Front – email + socials + team
  • Spark – email + team features
  • Consider – minimalist email client
  • Superhuman – fast email (invite only for now)
  • June – a little AI with your email

Some of the main considerations for choosing email providers are:

  • Design & usability
  • Transferring current data
  • Transitioning across to a new system
  • Training costs
  • What features you need
  • Costs

Some features that you might need but don’t have:

  • The ability to see client contact details alongside emails
  • Reporting on response times
  • Customer satisfaction surveys built in
  • Customer review requests built in
  • Email signatures
  • Workflows so that emails from specific people can be routed, tagged, forwarded or auto-responded to
  • Integration with other apps to add to email marketing lists, see customer lifetime value from accounting software etc

If you’re looking for advice on the best option for your business, get in touch with one of our Systems Advisers.

About the author

Rich Peterson

I've spent the last 10 years planning, mapping & reimagining the processes of hundreds of SMBs. Whether the goal is more money, more time, more clarity or more customer smiles, my insightful process is worth every minute for my successful clients.
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By Rich Peterson

About

For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.
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