What I’ve learnt today about creating change in people’s processes:
Be understanding. Seriously, be empathic and accept that people are so filled with information that they need to turn the huge ship of their habits and processes around to start seeing things the way you see them.
Nurture people into new habits. Working with a PM system, I have some extra notifications that are triggered that outline how to do a task. It takes one click to remove the notification but it’s like the training wheels that make the process easier for those who are rushed and overwhelmed.
Work on one system at a time. It took someone years to learn a system so they know it backwards. Give them the time to learn one new system then build on this courage to change next month as they start to get the taste for a more streamlined process.
I’ve had a ball working with a popular winery and seeing them using and implementing great systems in their business. ​A few takeaways regarding their systems: Booking calendar –  whether this is online (for people to book themselves) or hidden (so you can enter the dates and keep track of availability), having a calendar online makes …
We love a good redesign and it looks like Peppermint Magazine has a new masthead for their Australian magazine. Previously they’d be using a custom typeface designed by the amazing Gemma O’Brien but their new look sees them switching to a semi-bold version of the Hunter typeface, currently available on CreativeMarket, designed by New Tropical …
I love that you’re open to viewing the work you do through the eyes of your customer! It is truly rare and I’ll explain why it’s rare before answering your question. Consider my local medical centre. You walk in the front door, past a hand-washing station (is that for me?) and you’re greeted by a …
There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible. For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their …
Handling change
What I’ve learnt today about creating change in people’s processes:
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I’ve had a ball working with a popular winery and seeing them using and implementing great systems in their business. ​A few takeaways regarding their systems: Booking calendar –  whether this is online (for people to book themselves) or hidden (so you can enter the dates and keep track of availability), having a calendar online makes …
Peppermint Magazine New Font 2019/2020
We love a good redesign and it looks like Peppermint Magazine has a new masthead for their Australian magazine. Previously they’d be using a custom typeface designed by the amazing Gemma O’Brien but their new look sees them switching to a semi-bold version of the Hunter typeface, currently available on CreativeMarket, designed by New Tropical …
Should I map out my customer experience in a diagram or on a whiteboard for our team?
I love that you’re open to viewing the work you do through the eyes of your customer! It is truly rare and I’ll explain why it’s rare before answering your question. Consider my local medical centre. You walk in the front door, past a hand-washing station (is that for me?) and you’re greeted by a …
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