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    Handling change

    By Rich Peterson on September 7, 2017

    What I’ve learnt today about creating change in people’s processes:

    • Be understanding. Seriously, be empathic and accept that people are so filled with information that they need to turn the huge ship of their habits and processes around to start seeing things the way you see them.
    • Nurture people into new habits. Working with a PM system, I have some extra notifications that are triggered that outline how to do a task. It takes one click to remove the notification but it’s like the training wheels that make the process easier for those who are rushed and overwhelmed.
    • Work on one system at a time. It took someone years to learn a system so they know it backwards. Give them the time to learn one new system then build on this courage to change next month as they start to get the taste for a more streamlined process.
    change managementprocessproject managementservice design
    Posted in 🌅 Now.
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    For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

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