There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Help Scout – starts at $8 pm per user but most people will use the $15 pm plan (includes knowledge base + chat/contact website widget)
Front – starts at $15 pm per user (can also be used to reply to Facebook, Twitter and SMS messages)
Freshdesk – starts at $19 pm per user (includes time tracking with invoice integration)
Further details of question I’m thinking of creating a Microsoft Access Data Base to record site records for field inspections. Is this the best option? Each Field Site item with have: Location description Location details Provide for linking to site maps Allow for 100 sites Each site item will have: A drop down Description A …
Further details of question I’d like to setup a website on WordPress but am unsure how to do it myself. The website will have multiple quizzes and members will have to pay to access these, there will be a new one added 3/4 times a year. Members will be able to sign up for a …
What I’ve learnt today about creating change in people’s processes: Be understanding. Seriously, be empathic and accept that people are so filled with information that they need to turn the huge ship of their habits and processes around to start seeing things the way you see them. Nurture people into new habits. Working with a …
I’ve had a ball working with a popular winery and seeing them using and implementing great systems in their business. A few takeaways regarding their systems: Booking calendar – whether this is online (for people to book themselves) or hidden (so you can enter the dates and keep track of availability), having a calendar online makes …
Our team needs a shared inbox, what do we use?
There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Get in touch if you’d like to discuss how to super-charge your email!
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Further details of question I’d like to setup a website on WordPress but am unsure how to do it myself. The website will have multiple quizzes and members will have to pay to access these, there will be a new one added 3/4 times a year. Members will be able to sign up for a …
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