Our team needs a shared inbox, what do we use?

O

There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.

For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.

Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.

Our top picks for shared inboxes are:

  • Help Scout – starts at $8 pm per user but most people will use the $15 pm plan (includes knowledge base + chat/contact website widget)
  • Front – starts at $15 pm per user (can also be used to reply to Facebook, Twitter and SMS messages)
  • Freshdesk – starts at $19 pm per user (includes time tracking with invoice integration)
  • Hiver & Keeping – used for shared Gmail inboxes

Get in touch if you’d like to discuss how to super-charge your email!

About the author

Rich Peterson

I've spent the last 10 years planning, mapping & reimagining the processes of hundreds of SMBs. Whether the goal is more money, more time, more clarity or more customer smiles, my insightful process is worth every minute for my successful clients.
-----------
Disclaimer: I use affiliate links on my website and only recommend what I use, have used or have vetted in the best interest of my readers. I may earn a commission if you click on an affiliate link, but it won’t cost you extra.

By Rich Peterson

About

For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.
----------------------

Recent Posts