There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Help Scout – starts at $8 pm per user but most people will use the $15 pm plan (includes knowledge base + chat/contact website widget)
Front – starts at $15 pm per user (can also be used to reply to Facebook, Twitter and SMS messages)
Freshdesk – starts at $19 pm per user (includes time tracking with invoice integration)
From the book, 24 Assets by Daniel Priestley Broadly speaking, people want to buy companies that have a good mixture of assets in seven categories: đź“š ContentsIntellectual propertyBrand assetsMarket assetsProduct assetsSystems assetsCulture assetsFunding assets Intellectual property The business lays claim to, or is known for, valuable ideas, methods or defensible intellectual property rights. Brand assets …
There are thousands of tools available to streamline your business, save you hours and increase your output but they are all flawed, imperfect and need you to adapt to their methodology. So how do you choose the best tool for your project? If you’re in any groups, you’ll hear recommendations, see training sessions on tools …
I love that you’re open to viewing the work you do through the eyes of your customer! It is truly rare and I’ll explain why it’s rare before answering your question. Consider my local medical centre. You walk in the front door, past a hand-washing station (is that for me?) and you’re greeted by a …
Looking into sales dashboard software that can connect to various data sources. Some options include: Geckoboard Klipfolio Blitzrocks Plecto Boxiqq Comparing a wide range of sales dashboard options showed me that it’s hard to find a simple software program that isn’t enterprise in pricing or look, that has the basic features + a few extra …
Our team needs a shared inbox, what do we use?
There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Get in touch if you’d like to discuss how to super-charge your email!
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