Our team needs a shared inbox, what do we use?

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There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.

For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.

Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.

Our top picks for shared inboxes are:

  • Help Scout – starts at $8 pm per user but most people will use the $15 pm plan (includes knowledge base + chat/contact website widget)
  • Front – starts at $15 pm per user (can also be used to reply to Facebook, Twitter and SMS messages)
  • Freshdesk – starts at $19 pm per user (includes time tracking with invoice integration)
  • Hiver & Keeping – used for shared Gmail inboxes

Get in touch if you’d like to discuss how to super-charge your email!

About the author

Rich Peterson

Founder of Generous Work. Heads up the service design, software advice and process automation side of the business. Get in contact.

By Rich Peterson

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