Hi! I’m Rich and I work as a workflow coach for service-based companies, alongside providing software training, building websites, creating time-saving digital templates and automating documents & forms. Through Generous Work, I provide free written advice on the systems, processes & software you need in your business. If you’d like me to answer a question in these areas, start a conversation.


Latest Articles

What is the difference between an operations manager and a business manager?


What is the difference between an operations manager and a business manager? An operations manager is an individual that manages the operational aspects of a company. They are also known as production managers, industrial managers, or manufacturing managers. Operations managers are responsible for controlling operations in their companies. They ensure that all operations of the company run...

#1 – Five New Apps


Some apps for you to check out this week: Mooncamp – simple OKRs, check-ins in this cleanly-designed app. Submit Your Startup – the fullest list of websites where you can submit your startup to date. Koalendar – cute name for a simple calendar. Koalendar alternative? Try Acuity. HeyForm – a quick way to create forms and surveys for your business. HeyForm alternative? Try...

Naturopath Freelance Writer


Question: I’d like to do freelance writing in the naturopath space, any advice? Answer: Sounds fun! I’ll split up my advice into the work you can do for others and the work you can do on your own website. Naturopathy freelance writing Some basic steps to getting started in freelance writing as a naturopath are: Study naturopathy Do a small amount of free work to build a portfolio so...

Need Help Setting Up An Interactive Email Campaign System


Question: We’re content creators who are looking to produce ongoing, interactive emails and would like for you to help us set up a more automated system. Some subscribers may join in on an ongoing campaign while others may always start at the beginning of a series. We’re looking for someone who has experience integrating with systems like Typeform, Formfacade and other google...

Complex PDF editing/creation


Question: We are looking for some guidance in the best way to digitize some complex test certificates. Some of the certificates may need to be partially completed and then finalized at a later date. We currently use google drive for cloud storage and we have built a google site that’s used as an internal web portal. The employee will need to access the web portal and then somehow fill in a...

Need tech savvy person to help connect Zapier, Airtable, OneSignal, and Typeform for business


Question: We have a two sided marketplace; User 1 and User 2. We have begun using Typeform, Airtable, OneSignal and Zapier to create this work flow. User 2 completes a registration form (Typeform) User 1 completes a request form (Typeform) User 2 receives request form (OneSignal Push) User 2 sends a price to User 1 (We are using another Typeform linked from push) User 1 receives price (OneSignal...

Developing a Virtual Hub for a School


Question: I am looking to create a virtual hub for a university but need advice on what platforms to use. It would be a digital platform that builds familiarity with the both the spatial and experiential aspects of attending the university, that takes students on a journey while being intuitive, accessible and engaging. Here are some examples for styles: We like the linear route approach taken in...

Typeform Expert Review


Question: We’re an eCommerce company who are using Typeform for a range of systems we use. This includes lead generation, lodging product tickets, customer service complaints and more. I need an expert with expertise not just with Typeform as a tool, but with understanding the requirements of eCommerce stores. I’m looking for a conversation via video chat with an expert to go through...

I’m building a website aiming to create an online learning portal


Question: I am looking to build a website which includes a payment & booking option but need help setting it up with the right software. I would like a ‘log in’ section for teachers & students where teachers can easily upload results from tutoring exams and the website would provide many statistics/charts to summarise the child’s performance. The child would be able to...