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    Perspective: Above & slightly to the left

    By Rich Peterson on June 18, 2018

    There’s ol’ school advice to move towards working “on” your business rather than working “in” your business. It is true but it often met by the thousand reasons why there will never be enough time in the world to move away from doing your boatload of daily tasks.

    For any hope at moving towards, perhaps, spending an entire day per week doing nothing “in” your business you’ll need a shift in perspective.

    Instead of having a first-person perspective of your day-to-day business, you’ll need to have a 10,000ft view (or above & slightly to the left) so you can see your business as a little system within the business system within the ecosystem within the solar system.

    You’ve got a blank space, a human (or a few) who can create value out of raw materials and an inflow of customers looking for value (because they’re short in time or skills to create the value themselves).

    You then add in the beautiful constraints of time, regulations, resources…

    And this, this is the canvas that you’re painting on each day, the ground you’re playing on each day.

    You’ve got a brush or a ball and you’re creating art, making change, doing good, making progress, storing up value.

    From this systems-thinking perspective, you start to see where energy is wasted, where resources can be stretched, where you can pour in love to boost moral, pour in mission to boost engagement, re-mark sidelines to ensure everyone plays on the field.

    If you get a glimpse of this perspective or live it already, you’ll be in the position for continual improvement and a clearer path towards a super human business.

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    For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

    In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.

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