Category Research

Read our research of systems (software) & processes (service design)

Ultimate List of Free Software in 2020


Here’s our list of top free SaaS platforms in 2020: Free Automation Tools IFTTT – includes 1 user and 750 flows per month Zapier – includes 1 user, 5 zaps, single & two-step zaps, 100 zaps run per month and zaps run every 15 minutes Free Appointment Booking & Scheduling Tools Acuity – includes 1 basic user and basic features Setmore – includes 4 users and...

Top 3 Customer Journey Mapping Tools


We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability. Our choices are: Smaply – no free plan but has base plans starting around $US40pm. If you want illustrations and branded exports, the cost is around $US150 pm. ExperienceFellow – has a generous $US15pm starter plan that...

Google Inbox Alternatives


With the closure of Google Inbox, you’ve got a few options to consider as replacements: Gmail – the most obvious replacement Help Scout – simple email helpdesk for solo or team Front – email + socials + team Spark – email + team features Consider – minimalist email client Superhuman – fast email (invite only for now) June – a little AI with your...

Typeform Coupon Code 2019


For the majority of our clients, Typeformis the best option for higher-engagement online forms & surveys and the relative higher monthly price for the software isn’t a stumbling block. In saying the above, we do get asked my some clients: How do I get a Typeform discount? Do you have a Typeform coupon code I can use? Can you send me the latest Typeform promo code? And our answer...

Latest Webinar Software


If you’re running webinars, you’ll be interested in checking out the latest webinar software for your company: Demio – branding, polls, HD, screen-sharing, CTA buttons in the webinar and a space to share hand-outs. Plans start at $34 per month for 50 attendees. Zoom – has the option to claim your own room. Has a free option with plans starting at $20 per month. Livestorm...

Quiz: Mastering How Teams Use Asana


Question 1: Where should you keep a template task for a requests project? Answer 1: At the top of the project Question 2: Once a new request is submitted, what should the project owner do? Answer 2: Triage the request and assign it the correct individual) Question 3: What information is helpful to include in a meeting notes task? (check all that apply) Answer 3: Documentation of meeting...

What are the best design proofing tools?


We have another look at some design proofing tools. Red Pen is interesting and works with image files to leave simple annotations. Only downside is the per-project payment method that might not suit some clients. Also managing a large amount of files can be confusing. Tweakr is super simple & fast for sharing images and getting feedback. PageProof has a nice design but is a little more...


For the past 10 years, weve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. Were not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of its life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. Were also fans of automating any process that doesnt deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.