Results: 10,000+ happy patients

R

We were approached by a manager of a group of private hospitals looking for systems advice on onboarding patients and getting patient feedback.

We gave advice and implemented systems to manage the patient onboarding experience and to deliver NPS-style surveys that could be read in multiple languages.

The results from the first 10,000 patients are that the hospital has increased their patient satisfaction and reduced the time that staff are spending on onboarding new patients.

About the author

Rich Peterson

Founder of Generous Work. Heads up the service design, software advice and process automation side of the business. Get in contact.

By Rich Peterson

Latest Posts