How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses.
For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients.
This process was broken for a few reasons:
Asking at the wrong time
Not capturing feedback from the 1-2 ratings and the 9-10 ratings
Leaving their clients on a blank Survey Monkey screen upon completion
No incentive
We fixed the process by:
Asking for feedback at the right time via email or SMS (dependant on the client)
Stating the length of time to complete survey
Offering a monthly prize draw as the incentive to bump up participation
Creating a short link to the survey
Adding an online review request for people who rated the business 7+ out of 10
Asking for detailed feedback for all reviews less than 3 out of 10
This process fixed their leaky bucket and dramatically increased the number of people who left feedback.
Question: I’m looking for an app to streamline my surfboard shaping process. We are focusing on a process that is easy for surf shops to fill a order form out then we get the order form printed out, design the file from one of the shops models then cut the board, outsource the shaping and …
I had this question recently and want to dive a little deeper into it that the standard list post of DIY online course platforms. Just in case, if you don’t have time to read the deeper why behind choosing an online course hosting platform, go and check out (in this order): Teachable (free plan then $39 …
Ensure you’re capturing client information in an engaging way so you don’t lose customer leads. Make your online forms an integral part of your sales process. We offer the following lead generation forms (customised to suit your needs): Health insurance quote form Mailing list sign up form Online mortgage application form Vendor contact information form …
đź“š ContentsBuild ItBoost ItBroadcast it Build It In this stage we develop the core of your online platform: A professional website for your real estate agency business A professional profile on relevant social networks Core outlets for spreading engaging content Optional customised CRM to suit your business Optional email help desk to boost customer satisfaction …
Results: Doubled online reviews
How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses.
For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients.
This process was broken for a few reasons:
We fixed the process by:
This process fixed their leaky bucket and dramatically increased the number of people who left feedback.
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I had this question recently and want to dive a little deeper into it that the standard list post of DIY online course platforms. Just in case, if you don’t have time to read the deeper why behind choosing an online course hosting platform, go and check out (in this order): Teachable (free plan then $39 …
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đź“š ContentsBuild ItBoost ItBroadcast it Build It In this stage we develop the core of your online platform: A professional website for your real estate agency business A professional profile on relevant social networks Core outlets for spreading engaging content Optional customised CRM to suit your business Optional email help desk to boost customer satisfaction …