How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses.
For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients.
This process was broken for a few reasons:
Asking at the wrong time
Not capturing feedback from the 1-2 ratings and the 9-10 ratings
Leaving their clients on a blank Survey Monkey screen upon completion
No incentive
We fixed the process by:
Asking for feedback at the right time via email or SMS (dependant on the client)
Stating the length of time to complete survey
Offering a monthly prize draw as the incentive to bump up participation
Creating a short link to the survey
Adding an online review request for people who rated the business 7+ out of 10
Asking for detailed feedback for all reviews less than 3 out of 10
This process fixed their leaky bucket and dramatically increased the number of people who left feedback.
Further details of question I’m thinking of creating a Microsoft Access Data Base to record site records for field inspections. Is this the best option? Each Field Site item with have: Location description Location details Provide for linking to site maps Allow for 100 sites Each site item will have: A drop down Description A …
We offer the following order forms (customised to suit your needs): University faculty satisfaction survey School faculty satisfaction survey University satisfaction survey Student satisfaction survey Website visitor survey 360 Assessment survey Myers-Briggs survey Pricing survey Tech support satisfaction survey Website content survey Website feedback survey Customer satisfaction survey Cancellation survey Consumer demographic survey Business demographic …
Depending on the industry, scheduling takes on many forms: Via email “do you have time…” Via email (available slots) Via self service website Via website form then phone booking Via phone On-site post appointment Via multichannel bookings Via class bookings (regular) Via group bookings (min number) Triaged by other staff members Via scheduler (individual) Via …
If you’re looking to build a classifieds website like Kijiji (Canada) or a marketplace like Gumtree (Australia), you could potentially use Sharetribe to build it but you will come up against some limitations in managing listings. Sharetribe is built more for, what I’ll call, persistent or permanent listings. These are marketplace listings where you list …
Results: Doubled online reviews
How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses.
For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients.
This process was broken for a few reasons:
We fixed the process by:
This process fixed their leaky bucket and dramatically increased the number of people who left feedback.
Related Posts
I need a database created for field inspections
Further details of question I’m thinking of creating a Microsoft Access Data Base to record site records for field inspections. Is this the best option? Each Field Site item with have: Location description Location details Provide for linking to site maps Allow for 100 sites Each site item will have: A drop down Description A …
Online Survey Templates Customised To Suit Your Needs
We offer the following order forms (customised to suit your needs): University faculty satisfaction survey School faculty satisfaction survey University satisfaction survey Student satisfaction survey Website visitor survey 360 Assessment survey Myers-Briggs survey Pricing survey Tech support satisfaction survey Website content survey Website feedback survey Customer satisfaction survey Cancellation survey Consumer demographic survey Business demographic …
Options for booking & scheduling
Depending on the industry, scheduling takes on many forms: Via email “do you have time…” Via email (available slots) Via self service website Via website form then phone booking Via phone On-site post appointment Via multichannel bookings Via class bookings (regular) Via group bookings (min number) Triaged by other staff members Via scheduler (individual) Via …
Can Sharetribe be used to build something similar to Kijiji or as a platform for matchmaking? How can I monetise such a market?
If you’re looking to build a classifieds website like Kijiji (Canada) or a marketplace like Gumtree (Australia), you could potentially use Sharetribe to build it but you will come up against some limitations in managing listings. Sharetribe is built more for, what I’ll call, persistent or permanent listings. These are marketplace listings where you list …