Automate as many non client facing tasks as possible.
Build into your workplace a culture of kaizen, continual improvement and incentive your staff to automate the parts of their job that don’t provide client-facing value. Whether it’s filtering emails, task management automation, automated messaging, helpful notifications or others, create a workplace whether ideas are shared, staff roles evolve and your team knows they can improve their workflow and the result is not lack of job security but more time for higher level responsibilities. Don’t forget that the aim is humans doing human work and software doing mind numbing work.
