Service Plan


For some of our clients, our free audit opens their eyes to to see their whole process from start to finish and it’s enough to get them moving towards a better run system. For the rest of our clients, the audit process highlights areas that are:

  • stopping them from growing
  • unclear and lead to errors
  • repetitive and could be automated
  • not focused on their clients experience of their service

Through our Service Plan, we work with people who are growth & client-focused and who need a clear overview of their business. Depending on the situation, the advice and implementation can be delivered through:

  • Business Model Canvas
  • Workflow diagrams
  • Stakeholder Map
  • Customer Journey Map
  • Service Blueprint
  • Persona identification
  • Jobs To Be Done framework
  • Difference Map
  • Software & tech stack advice
  • Human-centred design exercises
  • Bullseye Framework
  • Survey of trust events & client information processing mapping
  • Client Surveys

We create your tailored Service Plan within 10 business days based on phone/video chat discussions and can then move onto implementation assistance based on the recommendations.

Reach out if your business needs help in the areas of systems & processes.

Reach Out


For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.

Recent Posts