This is the default text shown when someone completes a standard, partially-configured website form. To change it means you have to click through a few tabs and find what text to update. Does it ever matter that someone sees this?
Consider the customer journey from when they read some of your social media posts then eventually visited your blog then signed up to your newsletter then clicked one of the articles one day then decided that “YES” they wanted to commit and get in touch. It’s a big step that they make and then hope it doesn’t lead to salesy phone calls or email spam. They’re reaching out and want a human to speak to.
Then they get told their submission is received.
What next? When do they get a reply? What does filling in a contact form ever lead to for this company?
Make the process 10x easier by taking on some of these tips:
Prime the client by using wording like “Request a call back” “Get in contact and a member of our team will be in touch” before the form
Make the form modern, clean and branded
Make the form quick and simple to navigate
Have the post-submission field state the timeframe for getting a reply “We’ll email you within 1 business day” or show a short list of the steps that will happen next “We’ll email you within 1 business day to arrange an appointment with one of our lenders. You’ll be asked to bring along your X documents but we’ll discuss that in our email. Speak soon”.
Speak in a professional way with personality using consistent voice & tone
Consider having a link through to your blog or one of your social media channels. This ensures someone can take another step if required.
Need help getting this process set up? Get in touch!
Further details of question I am interested in customising my hosted Sharetribe marketplace, a platform using Ruby on rails.Ā Ā Are you familiar with Sharetribe? If so, I’d like to make some small changes at this point such as a couple of landing pages (home page, subscription page) perhaps using Instapage integration.Ā Ā I also need to incorporate money …
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I recently put togetherĀ a short course on all the top hosted website buildersĀ that you can use to develop your website. The main reason for creating the course was to save people time in evaluating the hundreds of options for developing an easy-to-manage website. Some of my main findings were: You often have to compromise on …
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