The day a machine replaced Ruth & Charlotte

T

My brother won a golden ticket a few years ago and gave it to our family to visit the Nestle chocolate factory. That’s where I met Ruth & Charlotte (not their real names), working the end of the line for one type of chocolate bar. The final machine would pass them each a few dozen bars and they’d quickly grab a dozen, stuff a box, fold, wrap then another dozen, same thing, over and over.

I asked the manager, next to our oompaloopa (yes, we had short-statued, non-talking actors taking us around that day…felt strange) about why some lines had machines and others had people. “Costs” he said. They were saving up to buy the machines to replace the people at the end of the lines but hadn’t saved enough to replace Ruth & Charlotte yet.

Upon thinking about this, I could see the sentimentality of two lovely people working together for years, having had a stable job that didn’t require much of them but also wondered where they would have gone in their lives if the machines had been built sooner. Would they be doing more fulfilling work?

This all brings me back to my work as a business process consultant, finding myself replacing mindless, relatively expensive jobs with software & processes. Is it wrong that I’m reducing mindless jobs and replacing them with jobs where people’s real skills, personality and talents are amplified? In the end I’m continuing a tradition of replacing switchboard operators, cart drivers, water carriers, home milk deliverers and toilet bucket collectors with a type of technology that carries the mindless load and opens new avenues for higher-skilled work.

In some ways change is always hard and work is more than increasing production by an extra unit per unit of human output. Ruth & Charlotte are beautiful people adding value to the world and I hope their next step is one more step up in terms of creativity and skill.

About the author

Rich Peterson

I've spent the last 10 years planning, mapping & reimagining the processes of hundreds of SMBs. Whether the goal is more money, more time, more clarity or more customer smiles, my insightful process is worth every minute for my successful clients.
-----------
Disclaimer: I use affiliate links on my website and only recommend what I use, have used or have vetted in the best interest of my readers. I may earn a commission if you click on an affiliate link, but it won’t cost you extra.

By Rich Peterson

About

For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.
----------------------

Recent Posts