What I’ve learned from working on automating some tasks for an insurance broker:
- Email is the biggest time killer for insurance brokers. It’s not the tool, it’s the process. If you’re using your inbox as another to-do list, you’re doing things inefficiently and limiting your companies growth
- Having silos of information is important
- Having one or two places for tasks to be delegated should be the maximum
- Setting up various workspaces in Podio ensures that your brokerage is able to use permission settings to limit who sees what information
- Using automated workflows ensures that once a new piece of information arrives (like an online claim form, insurance application form etc), you’ll have the correct staff member get tasks auto-delegated to them
- Having mobile access is key to running an insurance broker CRM system so sales staff can make notes, track time and update client records on the road
