Serving the small business community for the last 10+ years

My name is Rich Peterson and I’ve been building projects, giving advice and helping people online in the small business community for the last 10+ years.
My main aim? To help people create more human-centred businesses that are meaningful, profitable and highly useful.

 

What is a human-centred business?

It’s a business that has a culture of continual improvement, where staff sweat the small stuff, where the machine is running better everyday and where people spend less time putting out fires and more time crafting better experiences.

 

What is Generous Work?

We’re a workflow coaching practice that learns by doing. We run 5+ projects at any one time (learning in the field), we answer reader questions and we create useful products that help small/medium businesses thrive. If you walk away with a more streamlined business, new strategies, 5x revenue, better insights or more calm, we’ve done our job.

 

How can you help me?

For free advice that we’ve given in public, check out our blog.
Want app research? Get it here.
Need business advice? Get in contact to discuss our consulting options (paid phone calls or $5k+ engagements based on value-based pricing).
If you’re interested in our free/paid learning material and downloads, start here.

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If online forms are conversations, are your customers falling asleep mid-conversation?

We’ve seen hundreds of businesses using standard webforms at their most important customer touchpoints – contact forms, sales enquiries, onboarding, surveys and more. Silently, these businesses are losing potential customers who aren’t engaging with their brand (and were expensive to acquire). That’s where we come in, adding personality, professionalism and well-timed prompts to bring life to tired customer interactions.

We’re in the business of better customer engagement and we now offer our professionally-designed Typeform templates for your business to use.

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