There are quite a few tools in this space and they all offer access to clients in different ways. To take a step back, your options for communicating on projects with clients are:
Email
Phone
Chat
Weekly Reports
Branded customer portal
Access to your PM tool
Access to a live project document
Automated emails based on stages
Concentrating on the last four options:
a client portal works well for giving updates, notes and giving access to files, all in one place.
access to your PM tool is convenient but you do need to factor in permissions of what they can see + training requirements for the client. Interestingly, clients can sometimes stay around for longer if they’ve trained their whole team on using your system.
access to a live project document is where you provide an online document that you update during the project. A simple solution if done well.
automated update emails is a feature on a handful of PM software tools that is handy for higher-volume project updates.
There are plenty of options for esignature software solutions and many are set up so that you upload a document or use a document template to add signature fields and then send to a single signee or a small group of signees. As part of our systems advice work, we’re often looking for ways to …
A question we recently received was from someone with “35 years experience in media including photography, Photoshop creation, editing, video editing (education-based projects)”. They’ve been a social media manager for last few years and said they “need to finalise their website, themes and workflow to maximise and market to creative clients who are willing to …
Question: I’d like to put in place a set amount of systems and software where my VA’s can log in and know how to do the job. For example, one process would be: onboarding a client, sending the intake form automatically, reviewing intake form, a VA develop questions from the intake form, send them to …
Question: We need a Marketing Automation Expert to build a sales automation while deals are open. For our agency, we are looking for a marketing automation expert that can create automation based on our sales pipeline. The deals that are open, should get a sequence of emails to increase the closing rate of the sales …
What is the best project management tool that allows client access?
There are quite a few tools in this space and they all offer access to clients in different ways. To take a step back, your options for communicating on projects with clients are:
Concentrating on the last four options:
Happy to give specific software advice in this area if required.
Related Posts
I need esignature software with a single shareable link
There are plenty of options for esignature software solutions and many are set up so that you upload a document or use a document template to add signature fields and then send to a single signee or a small group of signees. As part of our systems advice work, we’re often looking for ways to …
How do I start and market my video training business?
A question we recently received was from someone with “35 years experience in media including photography, Photoshop creation, editing, video editing (education-based projects)”. They’ve been a social media manager for last few years and said they “need to finalise their website, themes and workflow to maximise and market to creative clients who are willing to …
Software choices for my VA
Question: I’d like to put in place a set amount of systems and software where my VA’s can log in and know how to do the job. For example, one process would be: onboarding a client, sending the intake form automatically, reviewing intake form, a VA develop questions from the intake form, send them to …
Marketing Automation Expert
Question: We need a Marketing Automation Expert to build a sales automation while deals are open. For our agency, we are looking for a marketing automation expert that can create automation based on our sales pipeline. The deals that are open, should get a sequence of emails to increase the closing rate of the sales …