Where do I find a Business Process Engineer to help with our process?

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Further details of question: We need advice on the best way to document and adjust our existing Business Process workflow.

We use Pipedrive for our CRM and our Pipedrive filters trigger Zapier integrations. Our data requires examination analysis and reports

We need help to:

  1. understand the current implementation
  2. document the status quo
  3. identify the low hanging fruit
  4. amend and improve the Zaps, focusing on reporting
  5. document workflow improvement steps
  6. analyse the data being reported

 

Answer: I’d recommend that you speak to your Systems Adviser to use workflow documentation software to plan out your workflow. At the least, you could look to use a bullet-point list to write down the process for the first stage and then consider customer journey mapping software and service blueprint software to learn more about your workflow. It sounds like you’re using Pipedrive in a more advanced way and would have the built-in workflows set up with emails and activities being triggered. In terms of reporting, I’d recommend you looking into setting up a business dashboard to report on your KPIs as well as showing sales targets & company updates to staff. If you weren’t looking for live data, you could also look into data visualisation software that links up to online spreadsheet data to show your weekly, monthly, quarterly and annual performance.

About the author

Rich Peterson

I've spent the last 10 years planning, mapping & reimagining the processes of hundreds of SMBs. Whether the goal is more money, more time, more clarity or more customer smiles, my insightful process is worth every minute for my successful clients.
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By Rich Peterson

About

For the past 10 years, we’ve worked with hundreds of clients and tens of thousands of students to help them get a clear picture of how to systemise their business. We’re not fans of spam, cheap mass-marketing tactics or automating your business to within an inch of it’s life. We are fans of a customer experience where humans deal with humans, skills are appreciated, personality is maintained and where clients get more value than they expected. We’re also fans of automating any process that doesn’t deliver client-facing value in a simple, easy-to-maintain way.

In a nutshell, we provide advice, implementation support & training to small to medium, service-based businesses to help them deliver a better customer experience & a more automated workflow. Everyone on the same page, moving in the same direction with a clear picture of who does what.
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